Complaints Procedure

Most concerns can be resolved quickly with a conversation. Please contact the Solicitor & Director handling your matter, by telephone on 07449 567711 or by email at hello@fzaconsultants.co.uk.

If the matter is not resolved, write to us at 71–73 Bradford Road, Dewsbury, West Yorkshire WF13 2EG, setting out what has happened and what you would like us to do to put it right.

• We acknowledge your complaint in writing within five working days.
• We investigate, reviewing the file and speaking to those involved.
• We send you a full written response within eight weeks, explaining our findings and any proposed resolution.

Client matters are managed and invoiced through Musa Patels LLP, which is authorised and regulated by the Solicitors Regulation Authority. If you are not satisfied with our final response, or if eight weeks have passed, you may refer your complaint to the Legal Ombudsman at legalombudsman.org.uk, normally within six months of our final response and within one year of the act complained of. You may also report concerns about professional conduct to the Solicitors Regulation Authority at sra.org.uk.